NPC HELPLINE OFFICER
INTRODUCTION TO NPC
National Parents Council Primary (NPC) is the representative
organisation for parents of children in education. NPC was established
in *, under the Programme for Government, as
the representative organisation for parents of children attending
primary school. It received statutory recognition in the Education Act
*.
NPC exists to ensure that all parents are supported and empowered to
become effective partners in their children’s education. NPC works
to increase the capacity and capability of the education sector, to
achieve true partnership and deliver better outcomes for all children.
NPC now wishes to recruit a HELPLINE OFFICER to provide a confidential
Helpline service to parents of children in early years, primary and
post primary education and other stakeholders. The HELPLINE OFFICER
will also be dedicated to further advancing new initiatives that
support parents’ involvement in their children’s education in
partnership with schools, in line with the mission and vision of NPC.
TERMS & CONDITIONS
The SALARY for this role is € *,**Apply on the
website** per annum pro rata (€ *,**Apply on
the website**).
HOURS: *.5 hours per week (flexibility is
required: weekend and evening work may be a feature of this
employment).
Reporting to the Services Manager
PLACE OF WORK: Dublin City Centre location
The contract is for a three-year fixed term with a nine-month
probationary period. ROLE
The Helpline Officer will be responsible for all NPC Helpline duties.
This role will broadly incorporate the following:
* Manage all queries to the NPC Helpline via phone and email
* Provide accurate information to parents and other stakeholders as
appropriate in relation to primary education and NPC activities and
policies
* Critical analysis of proposals, reports and other data
* Examination of complex information and decision-making relevant to
the role and job level
* Research and preparation of submissions on the full range of
issues impacting NPC (including submissions for funding)
* Accurate recording, preparation & management of data within the
Helpline
* Engage with third parties to represent the interests of NPC,
including suppliers, clients, members of the public, media,
contractors, government and non-government agencies and bodies,
ensuring professional communications at all times
* Ensure all policies, procedures and regulatory requirements are
fully adhered to in their area of responsibility
* Prioritise and manage work within own area of responsibility
including delegation of task as appropriate, monitoring and reviewing
of work and overall supervision of staff
* Be responsible and accountable for the timely and accurate
completion of projects and tasks within the Helpline
* Consistently and regularly review work practices and methodologies
within own area of responsibility and apply improvements and
efficiencies wherever possible
* Play an active role in contributing to the overall objectives of
NPC both in planning and implementation
* Continuously develop knowledge and skills to ensure a high level
of technical competence within own area of responsibility
* Share learning & knowledge with other members of staff
* Other duties that may be assigned from time to time
EXPERIENCE
ESSENTIAL:
* Excellent active listening skills
* Excellent communicator both written and verbal
* Experience/knowledge of the Irish early years’, primary and post
primary education system. Excellent administration skills and
attention to detail
* Excellent IT skills- particularly Microsoft Office and other
applications.
* Be an effective team player
DESIRABLE:
* Experience of working on a Helpline
* Experience of communicating with individual adults and groups to
achieve real outcomes
* Experience of networking and promoting
* A working knowledge of child protection legislation and its
implementation in practice.
PERSON SPECIFICATION
The individual should be able to demonstrate the following
competencies:
COMMUNICATIONS - Builds rapport by listening and responding to the
needs of others. Utilises a persuasive approach to positively
influence outcomes. Presents written material in a clear, concise,
comprehensive and convincing manner to inform and influence the
reader(s). Clarifies information when required to do so.
INTERPERSONAL EFFECTIVENESS - Shows empathy and understanding when
dealing with others, utilising tact and diplomacy at all times. Treats
others with respect. Works well with a wide range of people from
different backgrounds both within and outside the organisation and
builds rapport by listening to and understanding their viewpoints.
PLANNING & MANAGING RESOURCES - Plans and organises resources,
prioritising as required, to meet goals, targets or objectives within
agreed timeframes. Monitors progress and reviews plans where
necessary. Identifies potential problems and develops contingencies.
Plans and organises own work effectively.
ANALYSIS / PROBLEM SOLVING - Sources and accurately gathers all
relevant information. Conducts an in-depth review, considering issues
thoroughly. Draws conclusions backed up by available evidence and
makes appropriate recommendations. Handles and manipulates numerical
information with accuracy and attention to detail.
DECISION-MAKING / JUDGMENT - Evaluates information available before
making decisions, weighing up the pros and cons of various options or
courses of action. Is aware of the wider implications of proposed
decisions and recognises when it is appropriate to consult others.
Follows through on decisions made, taking responsibility where
appropriate.
TEAM WORKING - Works collaboratively with others to achieve shared
goals.
Participates fully, sharing knowledge, ideas and expertise. Shows an
appreciation for other people’s positions and values their input.
Willingly takes on additional responsibility to achieve team
objectives. Shows a willingness to learn from others.
COMMITMENT TO QUALITY RESULTS - Takes ownership of tasks and is
determined to see them through to satisfactory conclusions. Takes all
necessary measures to ensure work is completed to a high standard and
within agreed timeframes, even where it involves routine or mundane
tasks. Monitors and checks work for accuracy and ensures guidelines
and procedures are followed. Reliable and dependable, can work on own
initiative.
CUSTOMER / CLIENT FOCUS - Is aware of the service delivery
requirements of the organisation and the varying needs of his/her
customers or clients. Deals with customers / clients in a professional
and courteous manner, showing diplomacy and tact, particularly in
difficult situations.
SELF-AWARENESS & DEVELOPMENT - Reviews own performance regularly and
is committed to developing own skills and knowledge base and applying
this learning on a regular basis. Keen to learn new skills, systems
and processes.
FLEXIBILITY & CHANGE ORIENTATION - Is flexible in his/her approach,
open to change in work practices and adapts readily to recommendations
for change. Involves others in and implements change initiatives. Able
to deal with changing demands and different situations /
circumstances.
INITIATIVE - Actively suggests improvements within area of
responsibility. Can work without excessive guidance or support yet
knows when the involvement of others is appropriate.
TECHNICAL KNOWLEDGE / KNOW-HOW - Has the practical, specialised or
technical knowledge required to meet the goals and objectives of the
role to the highest standards. Has knowledge or expertise that others
would rely on and have confidence in it.
APPLICATIONS
Applications should be in the form of a letter of application and CV
(max 2 pages) and be emailed to * with
“HELPLINE OFFICER” in the subject line or by post marked
CONFIDENTIAL to
Rob Walpole,
Deputy CEO,
National Parents Council,
* Marlborough Court,
Marlborough Street,
Dublin 1,
D * XP *.
by close of business on the 4TH DECEMBER **APPLY ON THE WEBSITE**.
Interviews for those who are shortlisted will be held in the National
Parents Council Primary office.
_National Parents Council Primary is an equal opportunity employer. _
We need : English (Good)
Type: Permanent
Payment:
Category: Others
